IT
Isaac T
1 reviews | Active since Jun 2024
16 Oct 2025, 18:05
poor service
this company is a ****. They take our monies yet fail to render service as promised when taking their product. Poor service in terms of escalating challenges. I don't even want to talk about their customers contact center which is forever busy and don't even bother to resolve challenges. i wish i knew before i signed up with them cause currently i am having challenges with no one to assist.
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Fly.Cool's replyOfficial
17 Oct 2025, 15:23Good Afternoon Isaac
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
For help email ***, Live Chat on https://www.fly.cool/ or WhatsApp on ***
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
For help email ***, Live Chat on https://www.fly.cool/ or WhatsApp on ***
Fly.Cool's reply17 Oct 2025, 15:23
Official
Good Afternoon Isaac
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
For help email ***, Live Chat on https://www.fly.cool/ or WhatsApp on ***
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
For help email ***, Live Chat on https://www.fly.cool/ or WhatsApp on ***