ZK
Zane K

1 reviews | Active since Jun 2026

09 Jun 2026, 21:27

Poor service

Extremely appalling service. Only signed up yesterday and made payment, password not sent through. I've been trying to reachout but no response both whatsapp and live chat. This is very frustrating given that a payment has already been done, it would have been better if someone was responding to us so we know whats happening, rather than not saying anything at all.

I've been using Vuma (web africa) for a very long time and not once I had to wait this long for someone to respond to me. Might as well just disconnect me and refund my money, I no longer trust you.

0
Replies (1)
Fly.Cool
Fly.Cool's reply12 Jun 2026, 11:04
Official
Hi Zane,  We sincerely apologise for the experience you’ve had and understand your frustration regarding the issue.

Your service has now been restored. We hope you enjoy the service going forward. 
 
Please feel free to reach out if you need any further assistance. 
  Kind regards,
Fly.cool  Support Team