Poor service

I used to pay normally via a link on my subscription with them then yesterday (25th of September 2025) I asked them to switch me to a debit order, they sent me a link to make a payment and they told me they will debit on the 26th of each month. I did not have a connection yesterday thinking that since it's not yet the 26th and I did not mind, this morning (26th of September 2025) I still did not have connect (no internet) then I sent them a message via WhatsApp which is their only source of communication and they have not responded to me since this morning at 07H00. I have been sending them messages since this morning and they're not responding to my message. I'm working from home and I am unable to work, it's nearly month end and this is really affecting my productivity. This is really a poor service from Fly.cool, I'm really really disappointed and I also sent them a message from their chat online but still no response.