KR
Kamryn R
1 reviews | Active since Jun 2024
15 Jun 2024, 06:59
Poor Service
Extremely pathetic service. Flycool is rogues they take peoples money and do not provide them with a service then they don't want to give them a refund. When you send a message or email they just ignore it.
Helpful (0)
Replies (7)0
Replies (7)
Fly.Cool's replyOfficial
15 Jun 2024, 09:22Hello Kamryn! Thank you for reaching out.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
Please note we have sent follow up email to Vuma, we re awaiting feedback.
We understand the frustration that comes with waiting, we will do our best to have your line reconnected as soon as possible.
We apologize for the inconvenience.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
Please note we have sent follow up email to Vuma, we re awaiting feedback.
We understand the frustration that comes with waiting, we will do our best to have your line reconnected as soon as possible.
We apologize for the inconvenience.
Fly.Cool's reply15 Jun 2024, 09:22
Official
Hello Kamryn! Thank you for reaching out.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
Please note we have sent follow up email to Vuma, we re awaiting feedback.
We understand the frustration that comes with waiting, we will do our best to have your line reconnected as soon as possible.
We apologize for the inconvenience.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
Please note we have sent follow up email to Vuma, we re awaiting feedback.
We understand the frustration that comes with waiting, we will do our best to have your line reconnected as soon as possible.
We apologize for the inconvenience.
KR
Kamryn R's updateReviewer Update
16 Jun 2024, 21:33You still never respond to the initial email but you responded here on hellopeter why is that so? Are you scared to be publicly exposed? I will definitely expose your disgusting service. Almost 4 week's since I've paid and still no connection. Please don't come here and act like you guy's are fixing issue just for the public to see. All talk but no action!!!!!!
KR
Kamryn R's update16 Jun 2024, 21:33
Reviewer Update
You still never respond to the initial email but you responded here on hellopeter why is that so? Are you scared to be publicly exposed? I will definitely expose your disgusting service. Almost 4 week's since I've paid and still no connection. Please don't come here and act like you guy's are fixing issue just for the public to see. All talk but no action!!!!!!
Fly.Cool's replyOfficial
17 Jun 2024, 11:14Hello Kamryn
Customer satisfaction is important to us, and we regret we didn't meet your requirements.
We see you came through our WhatsApp platform and laid your complaint.
The agent assisting advised query is escalated.
We have not received feedback and escalated to higher level.
We really apologize for the inconvenience this has caused.
Customer satisfaction is important to us, and we regret we didn't meet your requirements.
We see you came through our WhatsApp platform and laid your complaint.
The agent assisting advised query is escalated.
We have not received feedback and escalated to higher level.
We really apologize for the inconvenience this has caused.
Fly.Cool's reply17 Jun 2024, 11:14
Official
Hello Kamryn
Customer satisfaction is important to us, and we regret we didn't meet your requirements.
We see you came through our WhatsApp platform and laid your complaint.
The agent assisting advised query is escalated.
We have not received feedback and escalated to higher level.
We really apologize for the inconvenience this has caused.
Customer satisfaction is important to us, and we regret we didn't meet your requirements.
We see you came through our WhatsApp platform and laid your complaint.
The agent assisting advised query is escalated.
We have not received feedback and escalated to higher level.
We really apologize for the inconvenience this has caused.
KR
Kamryn R's updateReviewer Update
17 Jun 2024, 12:52Yes but you guy's did not respond to my email till now, I will definitely not recommend anyone to use flycool. Extremely pathetic. Flycool's house is not in order.
KR
Kamryn R's update17 Jun 2024, 12:52
Reviewer Update
Yes but you guy's did not respond to my email till now, I will definitely not recommend anyone to use flycool. Extremely pathetic. Flycool's house is not in order.
KR
Kamryn R's updateReviewer Update
17 Jun 2024, 17:04That's extremely strange because according to the last email received from you guy's to the exact same email address was on the 7th of June 2024! See what i mean yourlls house is not in order, Yourll can't even keep track of customer's complaints. But anyway I'm glad the public can see what type of service provider yourll are!!!!
KR
Kamryn R's update17 Jun 2024, 17:04
Reviewer Update
That's extremely strange because according to the last email received from you guy's to the exact same email address was on the 7th of June 2024! See what i mean yourlls house is not in order, Yourll can't even keep track of customer's complaints. But anyway I'm glad the public can see what type of service provider yourll are!!!!
Fly.Cool's replyOfficial
18 Jun 2024, 07:44Hello Kamryn
Thank you for the feedback.
We are working tirelessly to improve our service to better the experience for all our customers.
We apologize for the inconvenience we have caused.
Thank you for the feedback.
We are working tirelessly to improve our service to better the experience for all our customers.
We apologize for the inconvenience we have caused.
Fly.Cool's reply18 Jun 2024, 07:44
Official
Hello Kamryn
Thank you for the feedback.
We are working tirelessly to improve our service to better the experience for all our customers.
We apologize for the inconvenience we have caused.
Thank you for the feedback.
We are working tirelessly to improve our service to better the experience for all our customers.
We apologize for the inconvenience we have caused.
KR
Kamryn R's updateReviewer Update
20 Jun 2024, 11:16I am tired of hearing yourlls pathetic excuses. If you can't deliver then please give me my money back!!!!!!
Flycool should be ashamed of the service that they offer. I hope people see this review and not take anything with flycool.
Flycool should be ashamed of the service that they offer. I hope people see this review and not take anything with flycool.
KR
Kamryn R's update20 Jun 2024, 11:16
Reviewer Update
I am tired of hearing yourlls pathetic excuses. If you can't deliver then please give me my money back!!!!!!
Flycool should be ashamed of the service that they offer. I hope people see this review and not take anything with flycool.
Flycool should be ashamed of the service that they offer. I hope people see this review and not take anything with flycool.