Poor service

Be warned about Vuma,this business is the worst EVER!! I'm posting a complaint for the second time as they choose to ignore the 1st one after making false promises. I'm a new client and made payment on the 19th of July, and up until now, they have not installed anything as yet. I have more than 3 reference numbers and no cares to resolve my issue.

It is really a nightmare to deal with Vuma as they send you from pillar to post. How difficult can it be to send out a technician to come and install? I'm struggling to understand this,it's really frustrating and annoying to call,email and WhatsApp everyday asking for service. I think you must revisit your entire business structure and see what is going wrong within your organization in order to retain and increase your client base. By the way things are going,you will lose alot of clients from the reviews I've seen.

If you fail at simple task of providing good customer service, the business will face a major loss. Clients only stay if they are treated fairly, with RESPECT and COMMUNICATION is not and issue.

I hope someone will care enough to call me for installation as this exercise is getting to tedious