PX
Phindiwe X
1 reviews | Active since Jan 2014
26 Mar 2024, 17:34
poor service
I made a mistake and double paid for my subscription last month, now the are refusing to refund me. I have been sending them my bank statement as proof , now they are ignoring me
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Fly.Cool's replyOfficial
26 Mar 2024, 18:41Good Evening Phindiwe,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department in order for you to receive your refund. Once we have feedback we will be in contact with you. Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department in order for you to receive your refund. Once we have feedback we will be in contact with you. Once again please do accept our apology and please give us time to resolve the query
Fly.Cool's reply26 Mar 2024, 18:41
Official
Good Evening Phindiwe,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department in order for you to receive your refund. Once we have feedback we will be in contact with you. Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department in order for you to receive your refund. Once we have feedback we will be in contact with you. Once again please do accept our apology and please give us time to resolve the query