AV
Allistair V
1 reviews | Active since Dec 2018
07 Aug 2023, 10:46
Poor service
I should have given zero star rating as the service we receiving is very poor. My fiber is down since Saturday 5 August, my wife logged the fault via vuma whatsapp, the two ref numbers are ISP-*** AND ISP - ***. I am working from home and this is absolutely a distaster. My debit is going off every month without default. If this issue is not resolved within the next 24hours I will have to look at another service provider.
Helpful (0)
Replies (3)0
Replies (3)
Fly.Cool's replyOfficial
07 Aug 2023, 13:09Good day Allistair!
Thank you for the feedback!
We are sorry to hear about the experience you have had we regret the inconvenience you are currently facing, that is certainly not our intention as we do value all our customers and are committed to providing the best possible service.
Unfortunately, there is an area wide outage, the VUMA technical support team are working to ensure that all affected users in your area are reconnected as soon as possible.
Once again we apologize!
Thank you for the feedback!
We are sorry to hear about the experience you have had we regret the inconvenience you are currently facing, that is certainly not our intention as we do value all our customers and are committed to providing the best possible service.
Unfortunately, there is an area wide outage, the VUMA technical support team are working to ensure that all affected users in your area are reconnected as soon as possible.
Once again we apologize!
Fly.Cool's reply07 Aug 2023, 13:09
Official
Good day Allistair!
Thank you for the feedback!
We are sorry to hear about the experience you have had we regret the inconvenience you are currently facing, that is certainly not our intention as we do value all our customers and are committed to providing the best possible service.
Unfortunately, there is an area wide outage, the VUMA technical support team are working to ensure that all affected users in your area are reconnected as soon as possible.
Once again we apologize!
Thank you for the feedback!
We are sorry to hear about the experience you have had we regret the inconvenience you are currently facing, that is certainly not our intention as we do value all our customers and are committed to providing the best possible service.
Unfortunately, there is an area wide outage, the VUMA technical support team are working to ensure that all affected users in your area are reconnected as soon as possible.
Once again we apologize!
AV
Allistair V's updateReviewer Update
07 Aug 2023, 13:18Thanks for the reply, this needs to be fixed by today still. This is now becoming a monthly hassle with connection issues
AV
Allistair V's update07 Aug 2023, 13:18
Reviewer Update
Thanks for the reply, this needs to be fixed by today still. This is now becoming a monthly hassle with connection issues
Fly.Cool's replyOfficial
07 Aug 2023, 13:23Hi Allistair!
We have taken note of your concerns and we can assure you the current fiber fault will be resolved.
We have taken note of your concerns and we can assure you the current fiber fault will be resolved.
Fly.Cool's reply07 Aug 2023, 13:23
Official
Hi Allistair!
We have taken note of your concerns and we can assure you the current fiber fault will be resolved.
We have taken note of your concerns and we can assure you the current fiber fault will be resolved.