KB
Keith B
1 reviews | Active since Jun 2023
18 Sept 2024, 12:06
Poor responses to queries
They responded to my previously issue but they are not responding to my request to have my payment dates changed. I've ask them to help with changing my payment from 15 of the month to the 1st ofveach month. I would like to pay via Debit Order. All they keep on saying, "contact us on the 14th" but if I do they don't respond. Very frustrating.
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Fly.Cool's replyOfficial
18 Sept 2024, 17:55Good Afternoon Keith,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
You would need to contact us back 2 days before your service expires in order for us to do the change to debit order. You can contact us on any of the platforms below:
Email ***, Live Chat on https://www.fly.cool/ or WhatsApp on ***
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
You would need to contact us back 2 days before your service expires in order for us to do the change to debit order. You can contact us on any of the platforms below:
Email ***, Live Chat on https://www.fly.cool/ or WhatsApp on ***
Fly.Cool's reply18 Sept 2024, 17:55
Official
Good Afternoon Keith,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
You would need to contact us back 2 days before your service expires in order for us to do the change to debit order. You can contact us on any of the platforms below:
Email ***, Live Chat on https://www.fly.cool/ or WhatsApp on ***
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
You would need to contact us back 2 days before your service expires in order for us to do the change to debit order. You can contact us on any of the platforms below:
Email ***, Live Chat on https://www.fly.cool/ or WhatsApp on ***