MB
Manzoor B
1 reviews | Active since Aug 2024
12 Aug 2024, 10:27
Poor, poor service
It's been almost 2 weeks still sitting with the same issue of upgrading the fiber line but no correspondence, they are even just viewing my messages on Instagram and not responding, this cant go on I work part time from home and need this sorted my SN for the router is: ***3B140D7A5
They have been logging tickets since I first stated my issue and to top it off they keep on saying that the activation is failing and I do see that the old package is active but suspended.
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Replies (2)0
Replies (2)
Fly.Cool's replyOfficial
12 Aug 2024, 16:56Good Afternoon Manzoor
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department and awaiting feedback regarding the activation and cancelling of your old order. Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department and awaiting feedback regarding the activation and cancelling of your old order. Once again please do accept our apology and please give us time to resolve the query
Fly.Cool's reply12 Aug 2024, 16:56
Official
Good Afternoon Manzoor
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department and awaiting feedback regarding the activation and cancelling of your old order. Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department and awaiting feedback regarding the activation and cancelling of your old order. Once again please do accept our apology and please give us time to resolve the query
MB
Manzoor B's updateReviewer Update
12 Aug 2024, 19:31This is ridiculous now because you guys have been saying this for almost 2 weeks now I paid to upgrade the wifi via card in the name of Manzoor Brown but this is ridiculous, I want my money refunded and cancel my upgrade as this will no longer be needed and will make use of the old package for the time and will then change providers next month.
Seriously this is **** poor service and I will never recommend this ISP to anyone and if I do not get my money I will be taking this further.
Seriously this is **** poor service and I will never recommend this ISP to anyone and if I do not get my money I will be taking this further.
MB
Manzoor B's update12 Aug 2024, 19:31
Reviewer Update
This is ridiculous now because you guys have been saying this for almost 2 weeks now I paid to upgrade the wifi via card in the name of Manzoor Brown but this is ridiculous, I want my money refunded and cancel my upgrade as this will no longer be needed and will make use of the old package for the time and will then change providers next month.
Seriously this is **** poor service and I will never recommend this ISP to anyone and if I do not get my money I will be taking this further.
Seriously this is **** poor service and I will never recommend this ISP to anyone and if I do not get my money I will be taking this further.