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Pumeza N

1 reviews | Active since Oct 2024

03 Oct 2024, 22:07

Poor pathetic service from Fly Cool

Fly cool cancelled my service today after I paid in full R389 on the 26.09.2024. on WhatsApp you are refers to a useless chat bot on messenger they give you the details below: Please note we are aware the messeage speaks of your cancellation and we are replying in terms of the reason behing the cancellation. Your line has somehow encountered a glitch on our systems and has Abnormal SFP Light Levels as an alert under our operational status. However, please note we have further escalated this matter with the relevant department for further assistance. Once feedback has been provided we shall revert back to you with a solution. We apologies for this inconvenience. Have a good day further. ^MM. SMS details Fly.cool here. Hi Phumeza your service was canceled. Lets get you reconnected Live Chat on our website or email ***. They don't respond to emails but happy to take the money when you pay.I have a child who uses the service more for school work and this is such an inconvenience.

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Replies (5)
Fly.Cool
Fly.Cool's reply04 Oct 2024, 10:05
Official
Good day Pumeza 
 
Thank you for the feedback!
 
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department in order to get your line restored. Once again please do accept our apology and please give us time to resolve the query 
PN
Pumeza N's update04 Oct 2024, 11:19
Reviewer Update
Flycool, I will only accept the apology once my service has been reconnected. I now have to buy additional data which is very costly when I have paid for a service that has been taken away from me.Please follow up on your escalation so that this is resolved soonest, I don't want to wait for weeks for this to be resolved as you are expecting me to pay in full again on the due date.
Fly.Cool
Fly.Cool's reply04 Oct 2024, 16:42
Official
Thank you for your Feedback Pumeza 

We shall further escalate your request with the relevant department for further assistance and urge them to further assist your query. For further feedback please contact *** for daily updates on your resolvation ticket status.
PN
Pumeza N's update04 Oct 2024, 18:04
Reviewer Update
Thank you Flycool, my service has now been restored .
Fly.Cool
Fly.Cool's reply08 Oct 2024, 11:34
Official
Thank you for your update Pumeza, It pleases us deeply to hear that. We hope this shows that we actually do consider your faults and try our absolute best to help with actiavting your line once it is down.