JM
Jadine M
1 reviews | Active since May 2024
06 May 2024, 14:55
Poor Customet Service and *****sters
Poor Customer Service. It's been more than 10 days since I have paid and they have not made an installation. Tried to get hold of Flycool Customer service Chay and whatsapp line but no response at all. Just wish that Vuma Reach can always check the customer service rendered by its ISPs
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Replies (3)0
Replies (3)
Fly.Cool's replyOfficial
06 May 2024, 16:00Good Afternoon Jadine,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience.
Please provide us with the name, surname, email and address of the account holder so we may assist you accordingly.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience.
Please provide us with the name, surname, email and address of the account holder so we may assist you accordingly.
Fly.Cool's reply06 May 2024, 16:00
Official
Good Afternoon Jadine,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience.
Please provide us with the name, surname, email and address of the account holder so we may assist you accordingly.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience.
Please provide us with the name, surname, email and address of the account holder so we may assist you accordingly.
Fly.Cool's replyOfficial
07 May 2024, 16:58Thank you for the information. Kindly note that we have escalated the matter to the installation team and they will be in contact with you soon. Your ticket number is ***1.
Fly.Cool's reply07 May 2024, 16:58
Official
Thank you for the information. Kindly note that we have escalated the matter to the installation team and they will be in contact with you soon. Your ticket number is ***1.
JM
Jadine M's updateReviewer Update
07 May 2024, 17:27How long will it take? I'm tired of your ticket numbers. Please resolve this matter as soon as possible
JM
Jadine M's update07 May 2024, 17:27
Reviewer Update
How long will it take? I'm tired of your ticket numbers. Please resolve this matter as soon as possible