TM
Tshepo M
1 reviews | Active since Nov 2012
11 Apr 2024, 10:46
Poor customer service from fly.cool
Online support Very poor... what's app line no response... and there is no contact numbers to call them. Two days and I can't get hold of fly.cool.
Helpful (0)
Replies (1)0
Replies (1)
Fly.Cool's replyOfficial
11 Apr 2024, 20:31Good evening Tshepo,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Please note. I just had a look at your account and it appears that there is a possible fibre Fault related to your account, but technicians are on top of the issue and will advise once the issue is resolved. To make things easier we have logged a ticket for your query, this will help us track the status of your connection as this maintenance progresses.
Ticket Ref: ***6
This ticket serves as proof that the issue was logged with Vuma and your connection should be back as soon as possible.
We apologize for the inconvenience
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Please note. I just had a look at your account and it appears that there is a possible fibre Fault related to your account, but technicians are on top of the issue and will advise once the issue is resolved. To make things easier we have logged a ticket for your query, this will help us track the status of your connection as this maintenance progresses.
Ticket Ref: ***6
This ticket serves as proof that the issue was logged with Vuma and your connection should be back as soon as possible.
We apologize for the inconvenience
Fly.Cool's reply11 Apr 2024, 20:31
Official
Good evening Tshepo,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Please note. I just had a look at your account and it appears that there is a possible fibre Fault related to your account, but technicians are on top of the issue and will advise once the issue is resolved. To make things easier we have logged a ticket for your query, this will help us track the status of your connection as this maintenance progresses.
Ticket Ref: ***6
This ticket serves as proof that the issue was logged with Vuma and your connection should be back as soon as possible.
We apologize for the inconvenience
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Please note. I just had a look at your account and it appears that there is a possible fibre Fault related to your account, but technicians are on top of the issue and will advise once the issue is resolved. To make things easier we have logged a ticket for your query, this will help us track the status of your connection as this maintenance progresses.
Ticket Ref: ***6
This ticket serves as proof that the issue was logged with Vuma and your connection should be back as soon as possible.
We apologize for the inconvenience