MN
Mulalo N
1 reviews | Active since Jul 2015
28 May 2024, 12:37
POOR CUSTOMER SERVICE
Honestly, I doubt the will change given we are loyal customers, and we pay on time. Once a company starts making money or customers increase they start neglecting the way their customer service works. waiting more than 30 minutes for a customer agent to respond on a chat really is honestly ridiculous i doubt anyone has time to sit on a chat we all have work to do i still say their customer Service IS VERY VERY VERY VERY POOOR
Helpful (0)
Replies (5)0
Replies (5)MN
Mulalo N's updateReviewer Update
28 May 2024, 13:22ITS BEEN OVER 2 HOURS NOW ONLINE WAITING FOR AN AGENT I NEED ASSITANCE WITH MY PAYMENT
MN
Mulalo N's update28 May 2024, 13:22
Reviewer Update
ITS BEEN OVER 2 HOURS NOW ONLINE WAITING FOR AN AGENT I NEED ASSITANCE WITH MY PAYMENT
MN
Mulalo N's updateReviewer Update
28 May 2024, 13:22I AM NOW ****ED
MN
Mulalo N's update28 May 2024, 13:22
Reviewer Update
I AM NOW ****ED
Fly.Cool's replyOfficial
28 May 2024, 14:34Good Afternoon
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
We do see that payment was done on your account.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
We do see that payment was done on your account.
Fly.Cool's reply28 May 2024, 14:34
Official
Good Afternoon
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
We do see that payment was done on your account.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
We do see that payment was done on your account.
MN
Mulalo N's updateReviewer Update
28 May 2024, 15:15and isnt anyone going to contact me the reason why im contacting you so many times like really this is the service we are talking about POOR COMMS
MN
Mulalo N's update28 May 2024, 15:15
Reviewer Update
and isnt anyone going to contact me the reason why im contacting you so many times like really this is the service we are talking about POOR COMMS
MN
Mulalo N's updateReviewer Update
28 May 2024, 15:25this is the third month with no improvement i have to send 45 emails to get assistance ***
MN
Mulalo N's update28 May 2024, 15:25
Reviewer Update
this is the third month with no improvement i have to send 45 emails to get assistance ***