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Mnelisi M
1 reviews | Active since Jan 2020
05 Jun 2026, 08:15
Poor customer service and no sense of urgency
My internet is off, and there is no response from their WhatsApp number or anyone to contact—horrible network provider. I have been trying to get hold of them since yesterday, but I haven't been assisted.
Helpful (0)
Replies (3)0
Replies (3)
Fly.Cool's replyOfficial
05 Jun 2026, 09:02Hi Mnelisi,
We tried to call you but were unable to reach you.
There is an open ticket logged which I will be monitoring, and I will provide you with feedback as updates become available.
We look forward to getting you back online and working as soon as feasibility possible.
There is an open ticket logged which I will be monitoring, and I will provide you with feedback as updates become available.
We look forward to getting you back online and working as soon as feasibility possible.
Kind regards,
Fly.cool Support Team
Fly.cool Support Team
Fly.Cool's reply05 Jun 2026, 09:02
Official
Hi Mnelisi,
We tried to call you but were unable to reach you.
There is an open ticket logged which I will be monitoring, and I will provide you with feedback as updates become available.
We look forward to getting you back online and working as soon as feasibility possible.
There is an open ticket logged which I will be monitoring, and I will provide you with feedback as updates become available.
We look forward to getting you back online and working as soon as feasibility possible.
Kind regards,
Fly.cool Support Team
Fly.cool Support Team
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Mnelisi M's updateReviewer Update
05 Jun 2026, 09:34Someone contacted me and said they will send a technician, so I will wait for them and update once everything is resolved.
MM
Mnelisi M's update05 Jun 2026, 09:34
Reviewer Update
Someone contacted me and said they will send a technician, so I will wait for them and update once everything is resolved.
MM
Mnelisi M's updateReviewer Update
06 Jun 2026, 07:59I still haven't received any assistance from you, I really don't know what to do as I have tried all avenues to get the help I need in restoring my Internet connection, unfortunately you're not prioritising your clients issues and you lack communication.
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Mnelisi M's update06 Jun 2026, 07:59
Reviewer Update
I still haven't received any assistance from you, I really don't know what to do as I have tried all avenues to get the help I need in restoring my Internet connection, unfortunately you're not prioritising your clients issues and you lack communication.