CP
Carmelita P
1 reviews | Active since Nov 2014
29 Aug 2024, 11:16
poor customer service
very bad customer service, have been without connection for 2days after paying my account. sent proof of payment to them via fb, email and whatsapp. even used their online chat bot but still no response
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Replies (1)
Fly.Cool's replyOfficial
29 Aug 2024, 16:38Good Afternoon Carmelita
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department and awaiting feedback. Once feedback has been received we will revert back to you. Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department and awaiting feedback. Once feedback has been received we will revert back to you. Once again please do accept our apology and please give us time to resolve the query
Fly.Cool's reply29 Aug 2024, 16:38
Official
Good Afternoon Carmelita
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department and awaiting feedback. Once feedback has been received we will revert back to you. Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department and awaiting feedback. Once feedback has been received we will revert back to you. Once again please do accept our apology and please give us time to resolve the query