Poor Customer Service

Item: Fly.Cool
Rating: 1
Author: Anthonia A

No internet since yesterday. Sent WhatsApps, emails with no reply. On WhatsApp it says I will be connected to a live agent, still waiting to be connected. Customer service is very, very poor. Seriously considering changing service provider...

Helpful (0)

Replies (1)

Fly.Cool's replyOfficial

29 Mar 2026, 08:18

Hi Anthonia,

Thank you for your feedback, and we sincerely apologize for the inconvenience and delayed response.

We’re glad your connection has been restored, but we truly regret the frustration you experienced. This is not the level of service we aim to provide.

We value your support and are working to improve our response times. Please feel free to reach out to us on the below platforms:
Whatsapp: ***4
Email: ***
Website: www.fly.cool

Fly.Cool's reply29 Mar 2026, 08:18

Official