LS
Luyanda S
1 reviews | Active since Jan 2025
22 Mar 2026, 11:06
Poor customer service
The service is very poor i can't get hold of agent to further escalate my issue it's so embarassing i've been witj fly.cool for aslong as i can remember but their support team lack customer priority i've been waiting to be transfered to a live agent since monday amd their zoe chat bot is limited to some info very poor service infact you deserve zero stars.
I'm looking for another service provider i can't even recommends your service to others
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Replies (2)LS
Luyanda S's updateReviewer Update
22 Mar 2026, 15:45Come to notice what tyoe of a service provider that does not have a land line
LS
Luyanda S's update22 Mar 2026, 15:45
Reviewer Update
Come to notice what tyoe of a service provider that does not have a land line
Fly.Cool's replyOfficial
24 Mar 2026, 12:20Hi Luyanda,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your recent experience.
We understand how frustrating it must be not being able to reach a live agent, especially when your matter requires urgent attention. This is certainly not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
We would really like the opportunity to assist you further and resolve your issue as quickly as possible. Please could you kindly send us your contact details and a brief description of your query to ***, and we will prioritise your case and ensure that a consultant reaches out to you directly.
Your feedback is important to us, and we are actively working on improving our support channels to better serve you.
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your recent experience.
We understand how frustrating it must be not being able to reach a live agent, especially when your matter requires urgent attention. This is certainly not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
We would really like the opportunity to assist you further and resolve your issue as quickly as possible. Please could you kindly send us your contact details and a brief description of your query to ***, and we will prioritise your case and ensure that a consultant reaches out to you directly.
Your feedback is important to us, and we are actively working on improving our support channels to better serve you.
Fly.Cool's reply24 Mar 2026, 12:20
Official
Hi Luyanda,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your recent experience.
We understand how frustrating it must be not being able to reach a live agent, especially when your matter requires urgent attention. This is certainly not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
We would really like the opportunity to assist you further and resolve your issue as quickly as possible. Please could you kindly send us your contact details and a brief description of your query to ***, and we will prioritise your case and ensure that a consultant reaches out to you directly.
Your feedback is important to us, and we are actively working on improving our support channels to better serve you.
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your recent experience.
We understand how frustrating it must be not being able to reach a live agent, especially when your matter requires urgent attention. This is certainly not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
We would really like the opportunity to assist you further and resolve your issue as quickly as possible. Please could you kindly send us your contact details and a brief description of your query to ***, and we will prioritise your case and ensure that a consultant reaches out to you directly.
Your feedback is important to us, and we are actively working on improving our support channels to better serve you.