BS
Bernardene S
1 reviews | Active since Apr 2024
03 Apr 2024, 10:22
Poor customer service.
Hi have been struggling every month to make payment with fly.cool. Their WhatsApp, Instagram, Facebook, online chatbot and email services is ridiculous. They are forever offline but their working hours are from 07:00-22:00 but they offline. Been waiting since yesterday for a consultant to contact me. I am considering cancelling fly.cool and going to another service provider. Every month it's a struggle.
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Fly.Cool's replyOfficial
04 Apr 2024, 07:45Good day Bernardene,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days.
We do see that you have changed to easypay, so moving forward you should not have any issues with payments. You can just use the easypay reference you received.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days.
We do see that you have changed to easypay, so moving forward you should not have any issues with payments. You can just use the easypay reference you received.
Fly.Cool's reply04 Apr 2024, 07:45
Official
Good day Bernardene,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days.
We do see that you have changed to easypay, so moving forward you should not have any issues with payments. You can just use the easypay reference you received.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days.
We do see that you have changed to easypay, so moving forward you should not have any issues with payments. You can just use the easypay reference you received.