Poor Customer Service
I have not been having internet connection since yesterday afternoon. I have been sending messages on their whatsApp line and their email but alas no response, not even a message to tell me what is going on. There is not number where I can phone so I have to wait and hope someone who come back to me I do not know when
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Fly.Cool's replyOfficial
19 Apr 2023, 16:11Good day Tichavona!
Thank you for the feedback!
We are sorry to hear about your experience, that is not what we want for any of our clients. We can assure you we take all customer queries and complaints serious so that we can make things right.
After looking at your query we went onto our communication platform where one of our friendly agents logged a maintenance ticket so that you are assisted by the VUMA technical support team, which at this moment is said to have been resolved and it appears your line is now and connected.
If you should need further assistance with regards to your connection, kindly revert back via our customer communication platforms and we will be more than happy to assist you.
Thank you for the feedback!
We are sorry to hear about your experience, that is not what we want for any of our clients. We can assure you we take all customer queries and complaints serious so that we can make things right.
After looking at your query we went onto our communication platform where one of our friendly agents logged a maintenance ticket so that you are assisted by the VUMA technical support team, which at this moment is said to have been resolved and it appears your line is now and connected.
If you should need further assistance with regards to your connection, kindly revert back via our customer communication platforms and we will be more than happy to assist you.
Fly.Cool's reply19 Apr 2023, 16:11
Official
Good day Tichavona!
Thank you for the feedback!
We are sorry to hear about your experience, that is not what we want for any of our clients. We can assure you we take all customer queries and complaints serious so that we can make things right.
After looking at your query we went onto our communication platform where one of our friendly agents logged a maintenance ticket so that you are assisted by the VUMA technical support team, which at this moment is said to have been resolved and it appears your line is now and connected.
If you should need further assistance with regards to your connection, kindly revert back via our customer communication platforms and we will be more than happy to assist you.
Thank you for the feedback!
We are sorry to hear about your experience, that is not what we want for any of our clients. We can assure you we take all customer queries and complaints serious so that we can make things right.
After looking at your query we went onto our communication platform where one of our friendly agents logged a maintenance ticket so that you are assisted by the VUMA technical support team, which at this moment is said to have been resolved and it appears your line is now and connected.
If you should need further assistance with regards to your connection, kindly revert back via our customer communication platforms and we will be more than happy to assist you.