MJ
Maxine J
1 reviews | Active since Feb 2023
06 Jun 2026, 18:58
Poor connection/ lack of service
I am extremely disappointed with Flycool's service. My WiFi has been experiencing ongoing issues for weeks, and it has been nearly impossible to get assistance through either the WhatsApp support channel or the call center. The lack of customer support and communication is unacceptable. Based on my experience, I would not recommend this ISP to anyone and will be cancelling my service.
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Replies (1)
Fly.Cool's replyOfficial
07 Jun 2026, 09:02Hi Maxine,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Your connection has been restored successfully! , should it be intermittent or is lagging please reboot the router for about 10 to 15 mins and monitor there after, if the problem persists do let us know
make sure to forget the network when reconnecting using your password again as this will help refresh and create a new session
Kind Regards,
Fly.cool Support Team
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Your connection has been restored successfully! , should it be intermittent or is lagging please reboot the router for about 10 to 15 mins and monitor there after, if the problem persists do let us know
make sure to forget the network when reconnecting using your password again as this will help refresh and create a new session
Kind Regards,
Fly.cool Support Team
Fly.Cool's reply07 Jun 2026, 09:02
Official
Hi Maxine,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Your connection has been restored successfully! , should it be intermittent or is lagging please reboot the router for about 10 to 15 mins and monitor there after, if the problem persists do let us know
make sure to forget the network when reconnecting using your password again as this will help refresh and create a new session
Kind Regards,
Fly.cool Support Team
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Your connection has been restored successfully! , should it be intermittent or is lagging please reboot the router for about 10 to 15 mins and monitor there after, if the problem persists do let us know
make sure to forget the network when reconnecting using your password again as this will help refresh and create a new session
Kind Regards,
Fly.cool Support Team