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Fly.Cool's replyOfficial
14 May 2024, 15:10 Good Afternoon Godfrey
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
We do see that the matter has been escalated to Vuma in order to get the matter resolved. Your ticket number is ***7. Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
We do see that the matter has been escalated to Vuma in order to get the matter resolved. Your ticket number is ***7. Once again please do accept our apology and please give us time to resolve the query
Fly.Cool's reply14 May 2024, 15:10
Official
Good Afternoon Godfrey
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
We do see that the matter has been escalated to Vuma in order to get the matter resolved. Your ticket number is ***7. Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
We do see that the matter has been escalated to Vuma in order to get the matter resolved. Your ticket number is ***7. Once again please do accept our apology and please give us time to resolve the query
GS
Godfrey S's updateReviewer Update
14 May 2024, 15:51I paid for installation on 2nd and it's only today they installed,I'm not home at work but I'm told the installer did not give the password claiming it is sent to me but not...I'm yet to get the password.... please help
GS
Godfrey S's update14 May 2024, 15:51
Reviewer Update
I paid for installation on 2nd and it's only today they installed,I'm not home at work but I'm told the installer did not give the password claiming it is sent to me but not...I'm yet to get the password.... please help
Fly.Cool's replyOfficial
15 May 2024, 07:50Good Morning Godfrey,
Please be advised that we have sent you an SMS with your log in details. Sincere apologies for the delay.
Please be advised that we have sent you an SMS with your log in details. Sincere apologies for the delay.
Fly.Cool's reply15 May 2024, 07:50
Official
Good Morning Godfrey,
Please be advised that we have sent you an SMS with your log in details. Sincere apologies for the delay.
Please be advised that we have sent you an SMS with your log in details. Sincere apologies for the delay.