Please cancel my line

If there was an option of no star at all i would have chosen that because this company doesn't even deserve 1 star. The service is ridiculous, I don't understand how a Internet Service Provider will not have any sort of real time mode of communication. You never get assistance when you need it, they will tell you about their WhatsApp line and live chat when they know exactly that no one answers. They will tell you to check on messenger because they have rep**** to you on messenger but when you check there is nothing, clearly there are a ****, why would you not have a way for your customers to reach out to you when they need. I can understand waiting for a few hours to get a response but waiting for days, weeks is too much, the WhatsApp line is the worst i last got a response on whatsapp in June last year after that there is nothing and when i email they have the audacity to provide me with that very same WhatsApp number. Mxm. Please cancel my line