bM
bathabile M
1 reviews | Active since Nov 2015
25 Apr 2023, 19:02
Payment made but no internet connection
110% poor service. I sent an email requesting a link to pay my internet connection, they responded within 10minutes and after the payment was done still I had no internet connection. Sent a whatsapp and email they never came back to me still now it's 18:59 and I've made the payment at 13:00 so this is the worst experience ever and its the last time I'm paying for this. Poor service and I'm very disappointed in them . What kind of a service provider doesn't have a number which we can call them if having network issues
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Fly.Cool's replyOfficial
26 Apr 2023, 10:39Good day Bathabile!
Thank you for the feedback!
We are sorry to hear about the experience you have had, we can assure that is not what we want for our clients to have a negative experience. Our aim is to make sure all our valued clients are happy with service we provide.
We see that you have been reconnected now, the reason you were not connected immediately is because your line needed to be provisioned by our VUMA technical support team and this can take up to 24hours after getting an account reactivated.
Once again, we ask you to accept our humble apologies and remember our doors are indeed always open if you should need any assistance.
Thank you for the feedback!
We are sorry to hear about the experience you have had, we can assure that is not what we want for our clients to have a negative experience. Our aim is to make sure all our valued clients are happy with service we provide.
We see that you have been reconnected now, the reason you were not connected immediately is because your line needed to be provisioned by our VUMA technical support team and this can take up to 24hours after getting an account reactivated.
Once again, we ask you to accept our humble apologies and remember our doors are indeed always open if you should need any assistance.
Fly.Cool's reply26 Apr 2023, 10:39
Official
Good day Bathabile!
Thank you for the feedback!
We are sorry to hear about the experience you have had, we can assure that is not what we want for our clients to have a negative experience. Our aim is to make sure all our valued clients are happy with service we provide.
We see that you have been reconnected now, the reason you were not connected immediately is because your line needed to be provisioned by our VUMA technical support team and this can take up to 24hours after getting an account reactivated.
Once again, we ask you to accept our humble apologies and remember our doors are indeed always open if you should need any assistance.
Thank you for the feedback!
We are sorry to hear about the experience you have had, we can assure that is not what we want for our clients to have a negative experience. Our aim is to make sure all our valued clients are happy with service we provide.
We see that you have been reconnected now, the reason you were not connected immediately is because your line needed to be provisioned by our VUMA technical support team and this can take up to 24hours after getting an account reactivated.
Once again, we ask you to accept our humble apologies and remember our doors are indeed always open if you should need any assistance.