AH
Atifah H
1 reviews | Active since Mar 2025
06 Mar 2025, 17:34
Payment made but line was canceled
I have been having endless issues with flycool. They don't respond to emails or WhatsApp. I sent a cancellation request, after it was sent I received the easy pay number and the stores to make payment. After making payment at Pep the line was not reconnected. I sent messages upon messages only to receive a reply today that my line was canceled but they received payment. This is absolute nonsense.
Helpful (0)
Replies (6)0
Replies (6)
Fly.Cool's replyOfficial
06 Mar 2025, 19:57Good day Jennifer
Thank you for your Feedback !
Please provide us with your router Serial Number located behind your router where all the details are for further assistance as we cannot locate your account with the provided details
Thank you for your Feedback !
Please provide us with your router Serial Number located behind your router where all the details are for further assistance as we cannot locate your account with the provided details
Fly.Cool's reply06 Mar 2025, 19:57
Official
Good day Jennifer
Thank you for your Feedback !
Please provide us with your router Serial Number located behind your router where all the details are for further assistance as we cannot locate your account with the provided details
Thank you for your Feedback !
Please provide us with your router Serial Number located behind your router where all the details are for further assistance as we cannot locate your account with the provided details
Fly.Cool's replyOfficial
07 Mar 2025, 07:21Good morning Jennifer
Thank you for the router serial number!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department. Once again please do accept our apology and please give us time to resolve the query
Thank you for the router serial number!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department. Once again please do accept our apology and please give us time to resolve the query
Fly.Cool's reply07 Mar 2025, 07:21
Official
Good morning Jennifer
Thank you for the router serial number!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department. Once again please do accept our apology and please give us time to resolve the query
Thank you for the router serial number!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department. Once again please do accept our apology and please give us time to resolve the query
AH
Atifah H's updateReviewer Update
07 Mar 2025, 08:11Please can you give us a contact number as this is really ridiculous. Your'll don't reply to emails or WhatsApps. This would have been avoided if there was communication with your'll.
AH
Atifah H's update07 Mar 2025, 08:11
Reviewer Update
Please can you give us a contact number as this is really ridiculous. Your'll don't reply to emails or WhatsApps. This would have been avoided if there was communication with your'll.
Fly.Cool's replyOfficial
07 Mar 2025, 08:37Hi Jennifer,
You can contact us on the below platforms:
Email ***, Live Chat on https://www.fly.cool/, WhatsApp on *** or via DM on Facebook.
You can contact us on the below platforms:
Email ***, Live Chat on https://www.fly.cool/, WhatsApp on *** or via DM on Facebook.
Fly.Cool's reply07 Mar 2025, 08:37
Official
Hi Jennifer,
You can contact us on the below platforms:
Email ***, Live Chat on https://www.fly.cool/, WhatsApp on *** or via DM on Facebook.
You can contact us on the below platforms:
Email ***, Live Chat on https://www.fly.cool/, WhatsApp on *** or via DM on Facebook.
AH
Atifah H's updateReviewer Update
10 Mar 2025, 18:38Dear Flycool
To date my line has not been reconnected. Whatsapp messages are very conflicting, emails are not being rep**** too. Please tell me how do I contact your'll. I can't understand what the problem is really. How hard is it for your'll to reconnect the line.
To date my line has not been reconnected. Whatsapp messages are very conflicting, emails are not being rep**** too. Please tell me how do I contact your'll. I can't understand what the problem is really. How hard is it for your'll to reconnect the line.
AH
Atifah H's update10 Mar 2025, 18:38
Reviewer Update
Dear Flycool
To date my line has not been reconnected. Whatsapp messages are very conflicting, emails are not being rep**** too. Please tell me how do I contact your'll. I can't understand what the problem is really. How hard is it for your'll to reconnect the line.
To date my line has not been reconnected. Whatsapp messages are very conflicting, emails are not being rep**** too. Please tell me how do I contact your'll. I can't understand what the problem is really. How hard is it for your'll to reconnect the line.
Fly.Cool's replyOfficial
10 Mar 2025, 21:22Good Evening
Your connection has been restored successfully! , should it be intermittent or is lagging please reboot the router for about 10 to 15 mins and monitor there after, if the problem persists do let us know
make sure to forget the network when reconnecting using your password again as this will help refresh and create a new session
Your connection has been restored successfully! , should it be intermittent or is lagging please reboot the router for about 10 to 15 mins and monitor there after, if the problem persists do let us know
make sure to forget the network when reconnecting using your password again as this will help refresh and create a new session
Fly.Cool's reply10 Mar 2025, 21:22
Official
Good Evening
Your connection has been restored successfully! , should it be intermittent or is lagging please reboot the router for about 10 to 15 mins and monitor there after, if the problem persists do let us know
make sure to forget the network when reconnecting using your password again as this will help refresh and create a new session
Your connection has been restored successfully! , should it be intermittent or is lagging please reboot the router for about 10 to 15 mins and monitor there after, if the problem persists do let us know
make sure to forget the network when reconnecting using your password again as this will help refresh and create a new session