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lukhanyo L
1 reviews | Active since Dec 2019
30 Aug 2024, 20:11
Payment issues
It's been 5 whole days from the 26th till today and still no assistance. My card expired and I wasn't aware so my payment didn't go through and my God I haven't had any to zero help getting the problem sorted, that whatsapp line is no help
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Fly.Cool's replyOfficial
01 Sept 2024, 09:20Good day Lukhanyo,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience We have escalated this to the relevant department and awaiting feedback. Once received we will revert back to you.
Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience We have escalated this to the relevant department and awaiting feedback. Once received we will revert back to you.
Once again please do accept our apology and please give us time to resolve the query
Fly.Cool's reply01 Sept 2024, 09:20
Official
Good day Lukhanyo,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience We have escalated this to the relevant department and awaiting feedback. Once received we will revert back to you.
Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience We have escalated this to the relevant department and awaiting feedback. Once received we will revert back to you.
Once again please do accept our apology and please give us time to resolve the query