paying for no internet

I had issues with guys since last year, i paid for wifi and still did not have internet at home for months, they came out in January a week before the debit date and i told them when i had spoke to them that i will not be paying for the month of February due to the fact that i had paid in December for the month of January and i was told that we can offer you free service for the month of February due to the internet being fixed a week before the debit date.

Today on the 26 of January 2024 i have no internet and they are telling me that i have to pay because we chose to process a refund since that you have no internet in the month January.

Speaking to the one agent by the name of Cameron who refuses to send a transcript of our chat and to get the supervisor, I'm being told that i will receive a refund with in 30 days which we all know that its not true.

I am fed up with you guys, so i ask can i please have my free internet that was promised, i do not what a refund, i just want my free internet and want to be compensated for this stressful life that you've been putting me through, my complaints have been ignored by you which that shows that you guys really don't give a **** about your customers.

Sort this out as soon as possible please or I'm defiantly going to find a bigger way to complain about you guys, i just want the service that i paid for and what i was promised.