cC
cohen C
1 reviews | Active since Feb 2013
03 Apr 2024, 19:55
PATHETIC SERVICE! NO RESPONSE OR ASSISTANCE
PATHETIC SERVICE!!! ABSOLUTELY DISGUSTING. I made payment on the 1st April but no one can assist with the connection being restored. I have to search every social site to find numbers but they don't take calls or respond on Whatsapp. They have operating hours for skeleton staff as they get paid for doing nothing! I wish I had that easy life to make the chats offline and put the switch board offline as well. I work from home and I want my wifi restored urgently. I had to buy data to try and contact this useless service provider who doesn't even contact a client. What a circus vumatel runs. I will in love ICASA in this matter as this is not becoming the norm. Management doesn't exist and ceos take in our money but don't provide a service.
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Replies (2)
Fly.Cool's replyOfficial
04 Apr 2024, 09:18Good day cohen,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience We have escalated this to the relevant department in order to get the matter resolved. Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience We have escalated this to the relevant department in order to get the matter resolved. Once again please do accept our apology and please give us time to resolve the query
Fly.Cool's reply04 Apr 2024, 09:18
Official
Good day cohen,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience We have escalated this to the relevant department in order to get the matter resolved. Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience We have escalated this to the relevant department in order to get the matter resolved. Once again please do accept our apology and please give us time to resolve the query
cC
cohen C's updateReviewer Update
04 Apr 2024, 12:29It is now day 4 without service. Provide me now with a whatsapp number that works to handle this escalated matter.
As advised as per my lawyer a company cannot have no channels of communication and simply go off the grid. I will sue this Dam company in its entirety with vumatel for grievance, loss of productivity, failure to provide a service or communicate in a timely manner. I don't give a **** that vuma doesn't receive the payment . Yourl are under one branch. If webafrica can be helpful I don't know how yourl can't operate.
Gone on permanent holiday mode !!!!!
Does staff exist? I would like to propose that I be employed to handle some online queries from home. Let's see if there is problems then. Yourl have a don't care attitude.
But responding in hello Peter. This is not your dam channel of communication. I suggest you update your website now with working whatsapp numbers ,contact numbers and E-mail addresses.
You contact Me!!I'm not coming back here to get a generic copy and paste RESPONSE.
After a big law suite this company will be finished! Then staff can enjoy uif. This company ,staff and funds needs to be investigated. I have forwarded all info to ICASA
As advised as per my lawyer a company cannot have no channels of communication and simply go off the grid. I will sue this Dam company in its entirety with vumatel for grievance, loss of productivity, failure to provide a service or communicate in a timely manner. I don't give a **** that vuma doesn't receive the payment . Yourl are under one branch. If webafrica can be helpful I don't know how yourl can't operate.
Gone on permanent holiday mode !!!!!
Does staff exist? I would like to propose that I be employed to handle some online queries from home. Let's see if there is problems then. Yourl have a don't care attitude.
But responding in hello Peter. This is not your dam channel of communication. I suggest you update your website now with working whatsapp numbers ,contact numbers and E-mail addresses.
You contact Me!!I'm not coming back here to get a generic copy and paste RESPONSE.
After a big law suite this company will be finished! Then staff can enjoy uif. This company ,staff and funds needs to be investigated. I have forwarded all info to ICASA
cC
cohen C's update04 Apr 2024, 12:29
Reviewer Update
It is now day 4 without service. Provide me now with a whatsapp number that works to handle this escalated matter.
As advised as per my lawyer a company cannot have no channels of communication and simply go off the grid. I will sue this Dam company in its entirety with vumatel for grievance, loss of productivity, failure to provide a service or communicate in a timely manner. I don't give a **** that vuma doesn't receive the payment . Yourl are under one branch. If webafrica can be helpful I don't know how yourl can't operate.
Gone on permanent holiday mode !!!!!
Does staff exist? I would like to propose that I be employed to handle some online queries from home. Let's see if there is problems then. Yourl have a don't care attitude.
But responding in hello Peter. This is not your dam channel of communication. I suggest you update your website now with working whatsapp numbers ,contact numbers and E-mail addresses.
You contact Me!!I'm not coming back here to get a generic copy and paste RESPONSE.
After a big law suite this company will be finished! Then staff can enjoy uif. This company ,staff and funds needs to be investigated. I have forwarded all info to ICASA
As advised as per my lawyer a company cannot have no channels of communication and simply go off the grid. I will sue this Dam company in its entirety with vumatel for grievance, loss of productivity, failure to provide a service or communicate in a timely manner. I don't give a **** that vuma doesn't receive the payment . Yourl are under one branch. If webafrica can be helpful I don't know how yourl can't operate.
Gone on permanent holiday mode !!!!!
Does staff exist? I would like to propose that I be employed to handle some online queries from home. Let's see if there is problems then. Yourl have a don't care attitude.
But responding in hello Peter. This is not your dam channel of communication. I suggest you update your website now with working whatsapp numbers ,contact numbers and E-mail addresses.
You contact Me!!I'm not coming back here to get a generic copy and paste RESPONSE.
After a big law suite this company will be finished! Then staff can enjoy uif. This company ,staff and funds needs to be investigated. I have forwarded all info to ICASA