Pathetic service

Pathetic service So I missed a payment and when I spoke to one of the consultants he advised that he was to reorder my service and said I had to pay R19.00 which I made for my service to be activated this was last week, he said it will take up to 24 to 48 hour it is now Tuesday and nothing, trying to get ahold of them on whatsapp but no response. How do you get ahold of someone you pay Monthly for a service which you do not have.