WP
Warren P
1 reviews | Active since Feb 2024
14 Feb 2024, 11:24
Pathetic Service
I’ve paid them on the 5th of Feb, was informed installation will be done in 2/3 working days. Today is the 14th I still don’t have internet. They do not have a direct contact number. You are expected to send WhatsApps and wait for them to feel you are worthy of a reply. I still don’t have any solid feedback as to when my issues will be sorted, yet my money has been taken.
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Fly.Cool's replyOfficial
14 Feb 2024, 14:17Good Afternoon Warren
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience. As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms, but we do admit that we do face delays on our busiest days.
In regards to your installation, please be advised that it will proceed once the damaged infrastructure reported to the civils team is resolved.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience. As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms, but we do admit that we do face delays on our busiest days.
In regards to your installation, please be advised that it will proceed once the damaged infrastructure reported to the civils team is resolved.
Fly.Cool's reply14 Feb 2024, 14:17
Official
Good Afternoon Warren
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience. As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms, but we do admit that we do face delays on our busiest days.
In regards to your installation, please be advised that it will proceed once the damaged infrastructure reported to the civils team is resolved.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience. As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms, but we do admit that we do face delays on our busiest days.
In regards to your installation, please be advised that it will proceed once the damaged infrastructure reported to the civils team is resolved.