CR
Courtney R

1 reviews | Active since Feb 2025

23 Feb 2025, 11:30

Pathetic service, do not suspend my line

This services is pathetic, I get paid on the 25th each month and make payment same day. NOW you want to suspend my services on the 24th Feb because I paid on the 24th January ONLY because the 25th was on a Saturday and we obviously get paid the Friday hence why I paid on the 24th. But if the 25th is on a week day then I pay yous on that same day. What bull**** is this because I paid on the 24th Jan I must just pay on the 24th Feb to avoid suspension. I don’t think you guys know how the hell payments work. I do not want to speak to Aisha she has no idea what she’s talking about. If you guys suspend my line on the 24th Feb I will go to ICASSA and take this further. This is prepaid I PAY FOR WHAT I USED. SO FOR FEB I HAVE AND ENTITLED TO PAY END OF FEB FOR THE MONTH OF FEB. I suggest you guys go read your consumer act. I do hope that my line is not suspended on the 24th Feb as I will make on the 25th like I have been doing for the past 2 years!

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Replies (1)
Fly.Cool
Fly.Cool's reply24 Feb 2025, 07:33
Official
Good day Courtney 
 
Thank you for the feedback!
 
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience

Kindly note that cash payment is a 30 day non recurring plan meaning you will need to pay every 30 days  and your payment date is not fixed.