fK
fathima K
1 reviews | Active since May 2025
06 May 2025, 10:47
Pathetic Service
I am very unhappy with this fibre.Ive app**** for a new line and Ive even done payment.guys came out on friday and didnt do anything.A call was made to say that the line will be connected on Monday or Tueday which is today.no1 has responded.no agent on whatsapp has given feedback.NO communication as well.I would like my money refunded and will like to cancel with flycool and get another service provider with prompt response and feedback.Because flycool agents are bull****ting and playing games with me.Im taking off to days in a row to have this sorted but no joy.I will never recommend this fibre to anyone its pathetic and no proper service delivery.
PATHETIC AND UNPROFESSIONAL
Helpful (0)
Replies (3)0
Replies (3)
Fly.Cool's replyOfficial
06 May 2025, 13:12Good day fathima
Thank you for your Feedback!
Please note that we can see that you have been struggling to access your internet and we truly apologize for the inconvenience .We have escalated this issue to our technical team to speed up the process and fix the issue .Here is your ticket number ; ISP- ***3Please Accept our deepest apologies for such an inconvenience.
Thank you for your Feedback!
Please note that we can see that you have been struggling to access your internet and we truly apologize for the inconvenience .We have escalated this issue to our technical team to speed up the process and fix the issue .Here is your ticket number ; ISP- ***3Please Accept our deepest apologies for such an inconvenience.
Fly.Cool's reply06 May 2025, 13:12
Official
Good day fathima
Thank you for your Feedback!
Please note that we can see that you have been struggling to access your internet and we truly apologize for the inconvenience .We have escalated this issue to our technical team to speed up the process and fix the issue .Here is your ticket number ; ISP- ***3Please Accept our deepest apologies for such an inconvenience.
Thank you for your Feedback!
Please note that we can see that you have been struggling to access your internet and we truly apologize for the inconvenience .We have escalated this issue to our technical team to speed up the process and fix the issue .Here is your ticket number ; ISP- ***3Please Accept our deepest apologies for such an inconvenience.
fK
fathima K's updateReviewer Update
09 May 2025, 10:23Good Day
A technician came out to site on the 6th of may and ran the lines and installed the router.the techinician said within half an hour it will be activated but till date the light is flashing red and it hasnt been activated,im rather frustrated coz im paying for something im not using and from half an hour to 3 days has now passed.Very Frustrating please can this be sorted out urgently as im fedup and will request for a free month wifi without paying coz ive paid for the month and nothing is done.BASICALLY paid for nothing.PATHETIC
A technician came out to site on the 6th of may and ran the lines and installed the router.the techinician said within half an hour it will be activated but till date the light is flashing red and it hasnt been activated,im rather frustrated coz im paying for something im not using and from half an hour to 3 days has now passed.Very Frustrating please can this be sorted out urgently as im fedup and will request for a free month wifi without paying coz ive paid for the month and nothing is done.BASICALLY paid for nothing.PATHETIC
fK
fathima K's update09 May 2025, 10:23
Reviewer Update
Good Day
A technician came out to site on the 6th of may and ran the lines and installed the router.the techinician said within half an hour it will be activated but till date the light is flashing red and it hasnt been activated,im rather frustrated coz im paying for something im not using and from half an hour to 3 days has now passed.Very Frustrating please can this be sorted out urgently as im fedup and will request for a free month wifi without paying coz ive paid for the month and nothing is done.BASICALLY paid for nothing.PATHETIC
A technician came out to site on the 6th of may and ran the lines and installed the router.the techinician said within half an hour it will be activated but till date the light is flashing red and it hasnt been activated,im rather frustrated coz im paying for something im not using and from half an hour to 3 days has now passed.Very Frustrating please can this be sorted out urgently as im fedup and will request for a free month wifi without paying coz ive paid for the month and nothing is done.BASICALLY paid for nothing.PATHETIC
Fly.Cool's replyOfficial
12 May 2025, 13:33Good Afternoon Fathima
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Thank you for reaching out to us regarding your ticket logged with Vuma we will contact you back regarding feedback . Your escalated ticket ticket number is ***8
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Thank you for reaching out to us regarding your ticket logged with Vuma we will contact you back regarding feedback . Your escalated ticket ticket number is ***8
Fly.Cool's reply12 May 2025, 13:33
Official
Good Afternoon Fathima
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Thank you for reaching out to us regarding your ticket logged with Vuma we will contact you back regarding feedback . Your escalated ticket ticket number is ***8
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Thank you for reaching out to us regarding your ticket logged with Vuma we will contact you back regarding feedback . Your escalated ticket ticket number is ***8