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Patricia D

1 reviews | Active since Apr 2024

03 Apr 2024, 18:40

Pathetic service

Absolutely pathetic service. I have no service for the last 7 days and counting. Payment was due on 31 March and they cut me off on the 28 March. Which I did make a payment on the 28 March. For the last 7 days I'm assuming that they have not located my payment. I have sent proof of payment. I have sent my bank statement. And I have called easy pay and got proof of payment and sent to them. I still have had no response to date. I have sent numerous emails and had not 1 reply from that. Their chat bot is always offline. Infact I don't think it works. Their watsapp number has changed. I had to use every number I found from social sites until 1 worked. However that was no good as no1 ever replies. I practically did Their job in 1 hour. And they still trying to do it and it's 7 days. I dnt know wat else to do. I lost 4 days of work which is unpaid as I work from home and require fibre to connect me to my system. I have located the payment for them and sent it to them. Now I'm starting to wonder if that was the issue or they just lazy. How could they take 7 days to locate a payment when I did it in 1 hour.

0
Replies (5)
Fly.Cool
Fly.Cool's reply04 Apr 2024, 08:12
Official
Good day Patricia,
 
 Thank you for your feedback,
 
We really sorry to hear that you’ve had a less than stellar experience with our customer service team. We pride ourselves on providing the best possible service, and we care for all our clients.

From what we can see is that the matter has been escalated to Vuma in order to allocate the payment to your account and for your service to be restored. 

Once again please do accept our apology and please give us time to resolve the query 

PD
Patricia D's update04 Apr 2024, 09:11
Reviewer Update
What lies. I just got of the line now with vuma and they say that payment goes directly to flycool and you guys pay them for what ever service. It's so amazing yesterday I received a response that matter was escalated to easy pay. I then took it upon myself to call easy pay and get the proof. Today you say vuma. What bull is this. Vuma says they are not responsible to connect me. It's 8 days now with no internet. I work from home. 5 days unpaid includin today and I'm going to lose my job if I don't have a fibre connection by 2pm today. I have now contacted my attorneys for a way forward as this is not looking good at all.
PD
Patricia D's update05 Apr 2024, 15:14
Reviewer Update
It's day 9 and I am still not connected. Attempted to get another ISP and they say line is held by flycool and they cannot proceed until flycool let's go of the line. Unable to get a hold of any1. Even through the watsapp. This is a total nightmare. My attorneys are now taking this matter further as I have lost a week's pay and has costed me a fortune to buy data outside my contract.
PD
Patricia D's update06 Apr 2024, 11:50
Reviewer Update
Hi flycool. Please cancel the service that you ate currently not providing me with. It's been damn 10 days since I'm have endless nightmare with you guys. Your company is a ghost company. Can't get a hold of any1. Not by email. Not by watsapp. Not even the chat bot. I need this line to be canceled with immediat effect. I have app**** for a new ISP and they need the line to be canceled on your end. God knows why u even holding the line when I'm not even connected. This is so dam disgusting.
PD
Patricia D's update06 Apr 2024, 18:09
Reviewer Update
Hello fly.cool what is going on. You reply to certain messages on here that suits you. I have been messaging you since days ago and I only have 1 reply which is not good enough. I see you replying to other messages on hellopeter but not mine. Is my line canceled.