LVD
Lee-Ann Van Dieman
1 reviews | Active since Jun 2024
29 Jun 2024, 10:35
Pathetic Service
I have never received such pathetic service ever. They are very quick to deduct the subscription but have no sense of urgency when it comes to technical queries. They do not have a contact number for any customer service queries. Instead you need to chat to a chat box call Zoe. My service was terminated without warning and I’ve been struggling to have it reconnected.
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Fly.Cool's replyOfficial
01 Jul 2024, 07:41Hello Lee-ann! Thank you for reaching out.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
Kindly note your query has been escalated.
We will provide feedback once received, we apologize for the inconvenience.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
Kindly note your query has been escalated.
We will provide feedback once received, we apologize for the inconvenience.
Fly.Cool's reply01 Jul 2024, 07:41
Official
Hello Lee-ann! Thank you for reaching out.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
Kindly note your query has been escalated.
We will provide feedback once received, we apologize for the inconvenience.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
Kindly note your query has been escalated.
We will provide feedback once received, we apologize for the inconvenience.