PATHETIC CUSTOMER SERVICE AND INTERNET SERVICE PROVIDER!!!!

These people have the most pathetic customer service ever! The first time I sent them an email regarding my connection problem they told me to do a speed test standing 2 metres away from the router. Like, I don't even know what the hell that was supposed to do. The next 5 emails had a mere automatic response... Thank you for contacting Fly.cool... Don't even get me started with their WhatsApp line. This is only the third month since joining. The first month we had no problem except for being without a connection for one entire day without warning. The second month it got worse and now we've been 6 days without an internet connection and we've only paid on the 2nd of January 2022 with a entire half a month to go. We took out a package with them as one of there sales consultants really sold us a fantasy and with my brother working from home and myself being a college student who regularly has to frequent the internet cafe for research, it seemed like the perfect deal for us at the time. I have messaged the sales consultant Vjorn personally a couple of times but he always tells me the same thing even though I've told him that I am not being helped. I'm really disgusted by this service. I will never recommend them to anyone. The only good thing out of this whole experience is that we took out a prepaid package. If I could give them zero stars I would!! But really digusting service on their part!!!!! And I would tell anyone who would listen, DO NOT SIGN UP WITH THESE PEOPLE!!!!