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Maryann N
1 reviews | Active since Jul 2025
17 Aug 2025, 21:05
Pathetic company
Worst company ever to deal with I made payment in April to get installation done installation couldn't be done they said will do a refund I'm still waiting every time I msg flycool they say it's been escalated but there's no feedback to when il get my money back seems like Il never get my money from them it's been months they saying it's been escalated they don't give any feedback theres no number to call them it's the worst company
Helpful (0)
Replies (7)0
Replies (7)
Fly.Cool's replyOfficial
18 Aug 2025, 18:01Good Day Maryann
We sorry to hear about this, and I completely understand your frustration. What you are describing is absolutely unacceptable, and I would be just as upset as you are. To have been waiting for a refund since April is a ridiculous amount of time, and the lack of feedback after being told it's 'escalated' is not how a company should operate.
I will personally follow up on this for you. I will not rely on a standard support channel. I will escalate this to a supervisor or the refunds department directly on my end, and I will get a concrete answer on the status of your refund.I promise you, I will make this my top priority until it is resolved. You deserve to have your money back immediately.I will be in touch with an update as soon as I have one. Again, I sincerely apologize for this terrible experience.
We sorry to hear about this, and I completely understand your frustration. What you are describing is absolutely unacceptable, and I would be just as upset as you are. To have been waiting for a refund since April is a ridiculous amount of time, and the lack of feedback after being told it's 'escalated' is not how a company should operate.
I will personally follow up on this for you. I will not rely on a standard support channel. I will escalate this to a supervisor or the refunds department directly on my end, and I will get a concrete answer on the status of your refund.I promise you, I will make this my top priority until it is resolved. You deserve to have your money back immediately.I will be in touch with an update as soon as I have one. Again, I sincerely apologize for this terrible experience.
Fly.Cool's reply18 Aug 2025, 18:01
Official
Good Day Maryann
We sorry to hear about this, and I completely understand your frustration. What you are describing is absolutely unacceptable, and I would be just as upset as you are. To have been waiting for a refund since April is a ridiculous amount of time, and the lack of feedback after being told it's 'escalated' is not how a company should operate.
I will personally follow up on this for you. I will not rely on a standard support channel. I will escalate this to a supervisor or the refunds department directly on my end, and I will get a concrete answer on the status of your refund.I promise you, I will make this my top priority until it is resolved. You deserve to have your money back immediately.I will be in touch with an update as soon as I have one. Again, I sincerely apologize for this terrible experience.
We sorry to hear about this, and I completely understand your frustration. What you are describing is absolutely unacceptable, and I would be just as upset as you are. To have been waiting for a refund since April is a ridiculous amount of time, and the lack of feedback after being told it's 'escalated' is not how a company should operate.
I will personally follow up on this for you. I will not rely on a standard support channel. I will escalate this to a supervisor or the refunds department directly on my end, and I will get a concrete answer on the status of your refund.I promise you, I will make this my top priority until it is resolved. You deserve to have your money back immediately.I will be in touch with an update as soon as I have one. Again, I sincerely apologize for this terrible experience.
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Maryann N's updateReviewer Update
19 Aug 2025, 23:10Thank you
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Maryann N's update19 Aug 2025, 23:10
Reviewer Update
Thank you
Fly.Cool's replyOfficial
21 Aug 2025, 09:21You are welcome.
Fly.Cool's reply21 Aug 2025, 09:21
Official
You are welcome.
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Maryann N's updateReviewer Update
21 Aug 2025, 21:07Hi I'm still awaiting feedback
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Maryann N's update21 Aug 2025, 21:07
Reviewer Update
Hi I'm still awaiting feedback
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Maryann N's updateReviewer Update
30 Aug 2025, 19:50From the 18th of August till now I'm still waiting for feedback
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Maryann N's update30 Aug 2025, 19:50
Reviewer Update
From the 18th of August till now I'm still waiting for feedback
Fly.Cool's replyOfficial
01 Sept 2025, 07:49Good Day Maryann. Thank you for your patience, and I sincerely apologize for the delay since the 18th of August. I understand how frustrating it must be waiting this long for feedback. I’ve escalated your matter with the relevant team and will ensure you receive a proper update very soon.
Fly.Cool's reply01 Sept 2025, 07:49
Official
Good Day Maryann. Thank you for your patience, and I sincerely apologize for the delay since the 18th of August. I understand how frustrating it must be waiting this long for feedback. I’ve escalated your matter with the relevant team and will ensure you receive a proper update very soon.
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Maryann N's updateReviewer Update
26 Oct 2025, 14:05Still waiting for feedback since August and waiting for money since April this company is really bad they can't even give feedback to what's going on but we need to message to get same messages over again I'm tired of hearing yourl are sorry and il receive feedback soon cause I don't ever get feedback from yourl I'm waiting since April for my money yourl advertise so good yet give pathetic service like this advertise to get people's money and then can't be bothered
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Maryann N's update26 Oct 2025, 14:05
Reviewer Update
Still waiting for feedback since August and waiting for money since April this company is really bad they can't even give feedback to what's going on but we need to message to get same messages over again I'm tired of hearing yourl are sorry and il receive feedback soon cause I don't ever get feedback from yourl I'm waiting since April for my money yourl advertise so good yet give pathetic service like this advertise to get people's money and then can't be bothered