zZ
zondi Z
1 reviews | Active since Nov 2015
05 Aug 2024, 22:51
pathetic company
I've never seen so many *********** people as at this company. I'm curious as to who manages these people. The fact that you send messages when you are in distress and require assistance, they do not answer for a long time. Not debiting accounts on time until one is terminated, and contacting them is a hassle; sending the wrong invoice for the wrong month. Whoever manages this stupid contact center service may be fired. Managers, you guys are useless. Your personnel are disrespectful, and you have no service.
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Fly.Cool's replyOfficial
06 Aug 2024, 09:07Good Day Zondi
Thank you for your feedback,
I’m really sorry to hear that you’ve had a less than stellar experience with our customer service team. Here at Fly.cool, we pride ourselves on delivering excellent customer service. The experience you had is not representative of who we are as a company. However, that’s no excuse for the way you have been treated.
We assure you that we’re re-evaluating our customer service methods and intend to review all situation with our customer service team.
We hope that you can forgive us and that we can continue to do business together.
Thank you for your feedback,
I’m really sorry to hear that you’ve had a less than stellar experience with our customer service team. Here at Fly.cool, we pride ourselves on delivering excellent customer service. The experience you had is not representative of who we are as a company. However, that’s no excuse for the way you have been treated.
We assure you that we’re re-evaluating our customer service methods and intend to review all situation with our customer service team.
We hope that you can forgive us and that we can continue to do business together.
Fly.Cool's reply06 Aug 2024, 09:07
Official
Good Day Zondi
Thank you for your feedback,
I’m really sorry to hear that you’ve had a less than stellar experience with our customer service team. Here at Fly.cool, we pride ourselves on delivering excellent customer service. The experience you had is not representative of who we are as a company. However, that’s no excuse for the way you have been treated.
We assure you that we’re re-evaluating our customer service methods and intend to review all situation with our customer service team.
We hope that you can forgive us and that we can continue to do business together.
Thank you for your feedback,
I’m really sorry to hear that you’ve had a less than stellar experience with our customer service team. Here at Fly.cool, we pride ourselves on delivering excellent customer service. The experience you had is not representative of who we are as a company. However, that’s no excuse for the way you have been treated.
We assure you that we’re re-evaluating our customer service methods and intend to review all situation with our customer service team.
We hope that you can forgive us and that we can continue to do business together.