PATHETIC AND USELESS SERVICE PROVIDER I HAVE EVER COME ACROSS THAT TAKES PEOPLES MONEY AND DONT PROVIDE SERVICE

We have a wifi from Vuma under the subcontract FLYCOOL, so we requested our reference number so we can make payment for the wifi via the whatapp number as we alwys do , we were given incorrect numeber and we made payment to the wrong account, its been almost weeks trying to ractify this issue but no one can assist. we were given refer number for a customer from SADV , and when we speak to them they say speak to flycool and flycool says they cant help us. so i dont understand why cant anyone help us . we have been pusshed from piller to post. this has been by far the most HORRIBLE AND USELESS service provider ever. they dont even have a contact number to reach them, they dont respond to whatsapps and when they do they are you to rate service when they didnt give any service terrible is an understatement. its been two full weeks but still not help . EVEN EMAILED COMPLAINS AND THEY CANT HELP🤑🤬🤬🤮