Pathetic!!!!!!!!!!!!!!!!!!!

Can you please refund me i will no longer need your pathetic service not one of you agents can track my payment i gave them my easy pay no i was told they cant find my payment im since sunday without wifi.all they tell me is they reported the matter but nobody comes back to me.i was told to email help@flycool to assist me up until now no feedback flycool should change there name to fly****