Paid, No Service, No Support – Flycool is a ****

I joined Flycool on 22 August 2025 and paid my monthly subscription. I immediately received a message confirming that my line was activated, as Vuma had detected an existing line at my address. However, this is a rental property with multiple flatlets, and I do not know the person currently using the line. As a result, the details (username and password) provided by Vuma are completely useless to me, and I have no internet access.

I have contacted Flycool via WhatsApp more than seven times. Each time I am forced to repeat my entire situation from the beginning. Their agents either claim they will resolve the matter or suggest I take a second line. Despite my willingness to do whatever is necessary to get connected, nothing has been done.

It has now been two weeks without any service, and Flycool has stopped responding to my WhatsApp messages altogether. This level of service is unacceptable, and I expect immediate resolution or a full refund