SB
STEVE B
1 reviews | Active since Feb 2025
06 Feb 2025, 07:01
Paid but no connection
I have experienced a terrible service with flycool,I paid for my connection on the 31th but until now they didn't come to install the fibre ,when you try to reach then on email they don't reply even the WhatsApp line does not work ,I'm now considering a refund and try another better service provider
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Fly.Cool's replyOfficial
06 Feb 2025, 11:07Good day Steve
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly note that we have escalated the matter to the relevant team and you should be getting your installation soon.
Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly note that we have escalated the matter to the relevant team and you should be getting your installation soon.
Once again please do accept our apology and please give us time to resolve the query
Fly.Cool's reply06 Feb 2025, 11:07
Official
Good day Steve
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly note that we have escalated the matter to the relevant team and you should be getting your installation soon.
Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly note that we have escalated the matter to the relevant team and you should be getting your installation soon.
Once again please do accept our apology and please give us time to resolve the query