SB
STEVE B
1 reviews | Active since Feb 2025
11 Feb 2025, 11:55
Paid but no connection
I'm fed up with whoever is responsible for installation at this company,I'm still waiting for my installation it's going to 2 weeks bot no one seems to care and there's absolutely no communication at all,I really need my refund if there's no service
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Replies (2)0
Replies (2)
Fly.Cool's replyOfficial
11 Feb 2025, 12:32Good Afternoon Steve
Thank you for your Feedback !
We apologize for the inonvience of this matter. However, your address was linked to a Reconnection status upon your order creation which meant that your premise 149 Anele Street, Fairdale, Cape Town, Western Cape, 7100, South Africa is linked router Serial Number ***DC0DAC which means installation has already been done. We realize that is not the case according to your feedback. Please note that the relevant department has been succussfully adviced and they have logged a Delink Ticket with APS for further assistance.
APS Ticket ID - ***1
Thank you for your Feedback !
We apologize for the inonvience of this matter. However, your address was linked to a Reconnection status upon your order creation which meant that your premise 149 Anele Street, Fairdale, Cape Town, Western Cape, 7100, South Africa is linked router Serial Number ***DC0DAC which means installation has already been done. We realize that is not the case according to your feedback. Please note that the relevant department has been succussfully adviced and they have logged a Delink Ticket with APS for further assistance.
APS Ticket ID - ***1
Fly.Cool's reply11 Feb 2025, 12:32
Official
Good Afternoon Steve
Thank you for your Feedback !
We apologize for the inonvience of this matter. However, your address was linked to a Reconnection status upon your order creation which meant that your premise 149 Anele Street, Fairdale, Cape Town, Western Cape, 7100, South Africa is linked router Serial Number ***DC0DAC which means installation has already been done. We realize that is not the case according to your feedback. Please note that the relevant department has been succussfully adviced and they have logged a Delink Ticket with APS for further assistance.
APS Ticket ID - ***1
Thank you for your Feedback !
We apologize for the inonvience of this matter. However, your address was linked to a Reconnection status upon your order creation which meant that your premise 149 Anele Street, Fairdale, Cape Town, Western Cape, 7100, South Africa is linked router Serial Number ***DC0DAC which means installation has already been done. We realize that is not the case according to your feedback. Please note that the relevant department has been succussfully adviced and they have logged a Delink Ticket with APS for further assistance.
APS Ticket ID - ***1
Fly.Cool's replyOfficial
13 Feb 2025, 13:50Good day Steve
We have succussfully cleared your premise active line and have logged a new installation Order OVR-*** with our maintainance partner which is currently on a Scheduled Order Status. Please make sure to answer your phone as technicians will contact you upon their arrival within their 3 - 4 working days installation ETA
Thank you
We have succussfully cleared your premise active line and have logged a new installation Order OVR-*** with our maintainance partner which is currently on a Scheduled Order Status. Please make sure to answer your phone as technicians will contact you upon their arrival within their 3 - 4 working days installation ETA
Thank you
Fly.Cool's reply13 Feb 2025, 13:50
Official
Good day Steve
We have succussfully cleared your premise active line and have logged a new installation Order OVR-*** with our maintainance partner which is currently on a Scheduled Order Status. Please make sure to answer your phone as technicians will contact you upon their arrival within their 3 - 4 working days installation ETA
Thank you
We have succussfully cleared your premise active line and have logged a new installation Order OVR-*** with our maintainance partner which is currently on a Scheduled Order Status. Please make sure to answer your phone as technicians will contact you upon their arrival within their 3 - 4 working days installation ETA
Thank you