Package still discontinued after paying

I doubt flycool cares about their customers or their queries , it’s been 2 weeks now with the same issue and nothing has been done and my issue is still not resolved , my package still remains disconnected and I am heading into 3 weeks before u know it the month will be over , I don’t understand how long does it take to allocate funds into one’s account , I am beyond frustrated and disappointed at this point with this fibre package , also u guys can save your apologies I think I’d had enough of them cause your communication is nothing but empty promises … this company doesn’t deserve good rating , mainly because you don’t see urgency into your customers matters and your customer service skills is on a 0.