Package disconnected

It’s a new week again and still my Wi-Fi is not activated , I’ve paid my Wi-Fi 2 weeks ago and still flycool cannot locate my payment , what’s worse is that I am working from home and there is no way I can go to the office because I am on maternity leave

I don’t know how many emails , and follow ups I’ve made over the past two weeks with no progress instead I’m being told they are waiting , I don’t know if I should say I’m disappointed or what I am disgusted by Vumatel flycool , their customer service is the worst , their agents take days to reply to WhatsApp messages and live agents chats yet they are so quick to close conversations.

I can’t even say I want to close the WiFi cause at the end of the day I need it .

I am highly disappointed, also for the fact that I keep sending endless proof of payments it’s draining me to the core

Hopefully this week my Wi-Fi will be reconnected and my frustrations will come at ease cause I can’t take this anymore

Data is expensive I can’t keep buying data hense I opted for fibre