Open up a call center

Since 15/03/25 we have been reaching out to fly.cool via whatsApp which is the 1 of 2 ways to make contact. Daily attempts have been made to get a "live agent" and that only happened once. On the 17/03/25 a live a agent reprovisioned my wifi and closed my ticket before i would even complete the troibleshooting instructions because i guess i need to sit around and wait for someone to fly and i shouldnt go to work. On the 19/03/25 after another attempt to chat to a "live agent" i received a call from a representative telling me they will come out to replace the box which still did not not happen. This is by far the worst company to communicate with as you cant pick up the phone and speak to a human. To top it off i cannot take out a new package elsewhere because i am still waiting to chat to a "live agent" to cancel. What a mockery