Ongoing Fibre Connectivity Issues and Poor Support Response

Good day,

I would like to express my dissatisfaction with the service I have received since joining.

I have been reporting the same issue on a weekly basis, namely slow internet speeds or no internet connectivity at all. This has become extremely frustrating, especially because the issue has still not been resolved permanently.

What makes the situation even more frustrating is the WhatsApp support platform, where it can take up to two days to receive a response. I am usually not someone who complains, but this has now become too much.

I rely on fibre for work, and these ongoing connectivity issues are now affecting my productivity. I would appreciate it if my network issue could be investigated properly and resolved permanently as a matter of urgency.

I hope someone from the company will take ownership of this matter and provide urgent feedback and a lasting solution.

Kind regards, Thabang Masipa