JR
Jamie R

1 reviews | Active since Sept 2018

16 Dec 2023, 06:46

Not recommend at all

I am so unhappy with fly.cool for the pass 2 months i made them aware our payment date has changed due to my husband changing jobs they still debited and then we made payment via the payment link using our card I was explained the payment dabut is changed but however we need to pay a pro rata payment the next debit I was ok with that then they still debited us on the wrong date on the time of month I did not have money the wifi was off I couldn't work as I work from home we then payed it on the 7th and made s**** debit date chanced my husband even double checked Thursday and they still debited yesterday and cancelled the service bare in mind it's not even 8 days ago I made payment for the month.

For the month of October my service was also not on for even 20days this is ridiculous and it's a public holidays so them don't deal with accounts I am contacting the ombudsman

0
Replies (1)
Fly.Cool
Fly.Cool's reply18 Dec 2023, 14:29
Official
 Good Day  Jamie 
 
 Thank you for your feedback,
 
 I’m really sorry to hear that we failed to meet your expectations and failed to explain our process clearly 

Thank you for taking my call and working with me to resolve the query