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Faith B
1 reviews | Active since Jul 2024
03 Jul 2024, 07:24
Not happy with servi...
Not happy with service I paid but no connection and there is no explanation.
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Replies (1)0
Replies (1)
Fly.Cool's replyOfficial
03 Jul 2024, 08:54Hello Faith ! Thank you for reaching out.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
We are sorry you are experiencing disconnection of service.
It appears that there is a possible fibre Fault related to your line.
Please note we have logged a ticket to Vuma. Technicians will attend to this issue at their earliest convenience. Your ticket reference number is:***5
The issue will most likely be resolved remotely, please keep router powered on.
We apologize for the inconvenience.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
We are sorry you are experiencing disconnection of service.
It appears that there is a possible fibre Fault related to your line.
Please note we have logged a ticket to Vuma. Technicians will attend to this issue at their earliest convenience. Your ticket reference number is:***5
The issue will most likely be resolved remotely, please keep router powered on.
We apologize for the inconvenience.
Best regards,
Fly.Cool's reply03 Jul 2024, 08:54
Official
Hello Faith ! Thank you for reaching out.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
We are sorry you are experiencing disconnection of service.
It appears that there is a possible fibre Fault related to your line.
Please note we have logged a ticket to Vuma. Technicians will attend to this issue at their earliest convenience. Your ticket reference number is:***5
The issue will most likely be resolved remotely, please keep router powered on.
We apologize for the inconvenience.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
We are sorry you are experiencing disconnection of service.
It appears that there is a possible fibre Fault related to your line.
Please note we have logged a ticket to Vuma. Technicians will attend to this issue at their earliest convenience. Your ticket reference number is:***5
The issue will most likely be resolved remotely, please keep router powered on.
We apologize for the inconvenience.
Best regards,