LM
Lethabo M
1 reviews | Active since Dec 2019
13 Feb 2025, 21:01
Nonsense service
I have been trying to get assistance regarding my internet connection since, there's no direct line to call, the live chat is not live because no responses and using whatsapp is just as pointless because the response is that you're being put through to an agent but same as the live chat, the is no agent. We use the internet for almost everything and if paying for a connection that is not reliable is not it. Can someone please assist as I have been disconnected for too long.
Helpful (0)
Replies (4)0
Replies (4)
Fly.Cool's replyOfficial
13 Feb 2025, 21:37Good evening Lethabo
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
From what we can see is that you have requested to move to easypay and payment went through on debit order. You account has been cancelled however we have requested it to be reconnected. Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
From what we can see is that you have requested to move to easypay and payment went through on debit order. You account has been cancelled however we have requested it to be reconnected. Once again please do accept our apology and please give us time to resolve the query
Fly.Cool's reply13 Feb 2025, 21:37
Official
Good evening Lethabo
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
From what we can see is that you have requested to move to easypay and payment went through on debit order. You account has been cancelled however we have requested it to be reconnected. Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
From what we can see is that you have requested to move to easypay and payment went through on debit order. You account has been cancelled however we have requested it to be reconnected. Once again please do accept our apology and please give us time to resolve the query
LM
Lethabo M's updateReviewer Update
14 Feb 2025, 07:04There's no such, unless changes were made without me consenting to them. Neighbours are also experiencing the same issue so is it also because of changing payment methods? Your service is appalling to say the least, an agent is still not assigned to my assist🥴
Please sort out my internet.
Please sort out my internet.
LM
Lethabo M's update14 Feb 2025, 07:04
Reviewer Update
There's no such, unless changes were made without me consenting to them. Neighbours are also experiencing the same issue so is it also because of changing payment methods? Your service is appalling to say the least, an agent is still not assigned to my assist🥴
Please sort out my internet.
Please sort out my internet.
Fly.Cool's replyOfficial
14 Feb 2025, 09:47Good day Lethabo
Please provide us with your router Serial Number located behind your router where all the details are for further assistance in regards to your feedback
Please provide us with your router Serial Number located behind your router where all the details are for further assistance in regards to your feedback
Fly.Cool's reply14 Feb 2025, 09:47
Official
Good day Lethabo
Please provide us with your router Serial Number located behind your router where all the details are for further assistance in regards to your feedback
Please provide us with your router Serial Number located behind your router where all the details are for further assistance in regards to your feedback
Fly.Cool's replyOfficial
14 Feb 2025, 13:30Good day
Your logged ticket case ***6 is still open, I have further escalated the matter which will help speed up the process of either the fault being remotely fixed or either a technical inspection done whereby you'll be contacted before their arrival. We apologies for this inconvenience
Case Status2.0. Open - Ticket Linked to Network Incident
Your logged ticket case ***6 is still open, I have further escalated the matter which will help speed up the process of either the fault being remotely fixed or either a technical inspection done whereby you'll be contacted before their arrival. We apologies for this inconvenience
Case Status2.0. Open - Ticket Linked to Network Incident
Fly.Cool's reply14 Feb 2025, 13:30
Official
Good day
Your logged ticket case ***6 is still open, I have further escalated the matter which will help speed up the process of either the fault being remotely fixed or either a technical inspection done whereby you'll be contacted before their arrival. We apologies for this inconvenience
Case Status2.0. Open - Ticket Linked to Network Incident
Your logged ticket case ***6 is still open, I have further escalated the matter which will help speed up the process of either the fault being remotely fixed or either a technical inspection done whereby you'll be contacted before their arrival. We apologies for this inconvenience
Case Status2.0. Open - Ticket Linked to Network Incident