EM
Estelle M

1 reviews | Active since Jan 2025

04 Sept 2025, 09:09

Non existing service from Fly.cool

No response on Watsap, emails ignored, then they cannot locate the address where they deliver a service and I must send them a GPS that is available on their own website but they seem not to know that. It’s been probably more than week now that I am trying to get some support from them. Still waiting for response and need internet urgently. Any contact with thorn is impossible. You cannot sign up on-line becaue there is a glitch in the system. No telephone number to dial anyone. Really horrible service. You can say it’s urgent they still don’t care.

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Replies (1)
Fly.Cool
Fly.Cool's reply06 Sept 2025, 18:25
Official
Good Afternoon  Estelle  
Thank you for the feedback!
 
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience  I have escalated this to the relevant department. Once again please do accept our apology and please give us time to resolve the query