EM
Estelle M
1 reviews | Active since Jan 2025
04 Sept 2025, 09:09
Non existing service from Fly.cool
No response on Watsap, emails ignored, then they cannot locate the address where they deliver a service and I must send them a GPS that is available on their own website but they seem not to know that. It’s been probably more than week now that I am trying to get some support from them. Still waiting for response and need internet urgently. Any contact with thorn is impossible. You cannot sign up on-line becaue there is a glitch in the system. No telephone number to dial anyone. Really horrible service. You can say it’s urgent they still don’t care.
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Replies (1)Fly.Cool's replyOfficial
06 Sept 2025, 18:25Good Afternoon Estelle
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department. Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department. Once again please do accept our apology and please give us time to resolve the query
Fly.Cool's reply06 Sept 2025, 18:25
Official
Good Afternoon Estelle
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department. Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department. Once again please do accept our apology and please give us time to resolve the query
