DM
Doniquah M
1 reviews | Active since Feb 2025
29 Oct 2025, 18:03
NON-EXISTING CUSTOMER SERVICE FROM FLYCOOL.... SO DISGUSTED!!!! I WILL NEVER USE YOU AGAIN!!!
I am utterly disgusted in Flycool customer service. In fact they are non-existent. I called Vuma looking for a contact number for Flycool and they gave me a WhatsApp number. I tried contacting that WhatsApp number a million times and it has never been read yet alone answered. I have a duplicate payment go off on my account and absolutely no one is available to refund me. I have tried to email... However no one response and this is the second time something like this happens and they remain silent and keep my money. ITS A HUGE ****. WOULD NOT RECOMMEND!!!
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Replies (2)
Fly.Cool's replyOfficial
30 Oct 2025, 11:31Good Afternoon Doniquah
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
We do see that one of our consultants are busy with your query and will revert back to you. Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
We do see that one of our consultants are busy with your query and will revert back to you. Once again please do accept our apology and please give us time to resolve the query
Fly.Cool's reply30 Oct 2025, 11:31
Official
Good Afternoon Doniquah
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
We do see that one of our consultants are busy with your query and will revert back to you. Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
We do see that one of our consultants are busy with your query and will revert back to you. Once again please do accept our apology and please give us time to resolve the query
DM
Doniquah M's updateReviewer Update
02 Nov 2025, 13:32I find it absurd that you’re working on response time when there is no response at all. I have sent multiple messages on WhatsApp and not a single soul responded…
Oh and the feedback I got was that I WILL NOT BE REFUNDED !!!!! So thank you for nothing.
I will never support this company ever again. No one helps. No one responds.
I needed to email a million times before they told me the resolution is that I will not be refunded.
Oh and the feedback I got was that I WILL NOT BE REFUNDED !!!!! So thank you for nothing.
I will never support this company ever again. No one helps. No one responds.
I needed to email a million times before they told me the resolution is that I will not be refunded.
DM
Doniquah M's update02 Nov 2025, 13:32
Reviewer Update
I find it absurd that you’re working on response time when there is no response at all. I have sent multiple messages on WhatsApp and not a single soul responded…
Oh and the feedback I got was that I WILL NOT BE REFUNDED !!!!! So thank you for nothing.
I will never support this company ever again. No one helps. No one responds.
I needed to email a million times before they told me the resolution is that I will not be refunded.
Oh and the feedback I got was that I WILL NOT BE REFUNDED !!!!! So thank you for nothing.
I will never support this company ever again. No one helps. No one responds.
I needed to email a million times before they told me the resolution is that I will not be refunded.